DEVELOPING AN INTRAPRENEURSHIP CAPACITY-BUILDING PROGRAM

The New York City Department of Citywide Administrative Services (DCAS) is a city agency that provides shared services to support the operations of NYC’s government. Although the agency has over 2,000 employees spanning 13 units and various internal and external facing functions, it lacks a formal mechanism to foster innovation and facilitate collaboration between units. DCAS’s Strategic Operations Office contracted a team to help build out the Intrapreneur Capacity Building Program, which was first launched in the summer of 2020 to provide training opportunities for employees and build a community of practice around innovation. The Capstone team conducted a literature review and case study analysis on intrapreneurship in the public sector, interviewed various DCAS employees, and developed and administered a survey. The team used its results from this analysis to produce a training curriculum and a toolkit of employee resources for the Intrapreneur Capacity Building Program.