Developing a Volunteer Management System

The Jordan River Foundation (JRF) is a non­profit organization dedicated to empower­ing Jordanian citizens by establishing sustainable social and economic programs based on community needs and priorities. JRF partnered with the Capstone team to develop a formalized volunteer manage­ment system. The team researched com­mon volunteer experiences, consulted JRF documents, and visited the organization's headquarters and field operations in Jordan to interview key stakeholders. The team also interviewed volunteer­based NGOs in New York to identify best prac­tices. Drawing on interviews and research, the Capstone team developed an infra­structure to identify, hire, place, monitor and evaluate volunteers. The new system also includes a method to incorporate vol­unteer feedback and lessons learned. The team provided JRF with a deliverable that will both harness the skills and passion of the surrounding community and stimulate volunteerism in Jordan.