Development of an operational strategy and human resources system

Asociación Desarrollo de la Educación y la Salud (ADESA) is a nonprofit organization focused on promoting education and health in marginalized areas throughout Lima, Peru. As it seeks to promote professionalism within its organization, ADESA enlisted a Capstone team to investigate its challenges with improving internal communication and designing an efficient system for human resources management. The Capstone team’s approach combined a literature review with interviews, surveys, strategic planning meetings, and team-building workshops at ADESA’s operational sites. Having identified recurring themes and trends in the data, the team presented its preliminary findings, along with recommendations, to ADESA’s staff. The team also designed internal communication and performance measurement systems and a strategic plan for implementation. In addition, an organizational manual was developed, complete with an organizational chart, job descriptions, hiring and disciplinary procedures, and other human resources policies.