Evaluating Nursing Care Delivery Model

The Hospital for Special Surgery (HSS) is a healthcare industry leader world-renowned for its orthopedic and rheumatologic care. A four-time awardee of the Magnet Recognition for Nursing Excellence, HSS is committed to providing the highest quality of nursing care for its patients, while cultivating a positive, innovative, and collaborative work environment for its nurses. HSS enlisted a Capstone team to determine whether the current nursing practice model is representative of best practice in the field. The team conducted a literature review, surveyed HSS nurses and their managers, evaluated nursing satisfaction data, and interviewed comparable Magnet awardee organizations. Based on their findings, the team formulated conclusions and recommendations for HSS to leverage in its ongoing efforts to improve patient care and experience while fostering nurse engagement and satisfaction.