Feasibility of a Mixed-income, Fee-based Model for Older Adult Service Delivery

Goddard Riverside Community Center (Goddard) is a nonprofit multi-service agency whose mission is to support people by meeting their needs and aspirations through education, social services, community gathering, civic engagement, and advocacy. Goddard’s older adult programs—including its senior center, housing cooperatives, and home-delivered meals—serve about 2,000 older adults on Manhattan’s Upper West Side. Goddard’s leadership has expressed concern that current levels of government and philanthropic funding are insufficient to meet the needs of Goddard’s target population. The organization tasked the Capstone team with investigating the market for, and feasibility of, a mixed-income, fee-based model to help fund Goddard’s programs. The team conducted a market analysis revealing demand for older adult case management services in Goddard’s catchment area, and a feasibility study assessing the potential opportunities and challenges associated with establishing a fee-based model for older adult case management services.