Impact measurement and evaluation

Impact Hub is the largest global community of entrepreneurs and innovators, with over 7,000 members and 55+ collaborative work spaces worldwide. Impact Hub Mexico City is a new space designed to foster community, productivity, and positive impact between entrepreneurs, innovators, and other professionals. Impact Hub Mexico City provides knowledge and community-building through events, workshops, and networking opportunities, with the aim of multiplying the impact of members’ projects individually and collectively. The Capstone team designed qualitative and quantitative tools to assess how the Hub’s staff and services have impacted Hub members. The team traveled to Mexico City to conduct interviews with Hub members and staff in order to collect more robust qualitative data. The team developed recommendations for maximizing Hub member satisfaction, as well as a set of indicators the Hub can use to measure both member satisfaction and impact on members’ organizational growth.