Improving the Organization of the Pediatric Endocrinology Division Ambulatory Practice

Rutgers Robert Wood Johnson Medical School Pediatric Endocrinology Division specializes in the treatment of all pediatric endocrine disorders including diabetes, disorders of the adrenal and ovarian glands, growth, puberty, bone, calcium, and vitamin D deficiencies. The recent merger between Rutgers Medical School and Robert Wood Johnson Medical Group—a multispecialty physician practice— prompted the Division to request a Capstone team for process improvement recommendations. The team used staff interviews, time and motion studies, comparative analyses, and evidence-based research to gather information relevant to the project scope. The Capstone team’s final deliverable consisted of an in depth report of recommendations for the client to enhance labor productivity, increase access to pediatric endocrinology services, improve departmental workflow, determine performance measurement of physician work RVUs, and optimize patient appointment scheduling.