Improving Patient, Family, Caregiver Communication and Facilitating Care Transitions
Since its designation as a Children's Hospital by the National Association of Children's Hospitals and Related Institutions, Maimonides Infants & Children's Hospital (MICH) has continually worked to provide the highest levels of quality care in all pediatrics subspecialties. Serving over 750,000 children of diverse ethnic, cultural, and linguistic backgrounds in South Brooklyn, MICH identified the need to improve communication between healthcare professionals, patients, and their families. Through interviews, evidencebased research, and research from other children's hospitals, the Capstone team identified key communication problems and compiled and analyzedthisresearchtoproducerecommendations that MICH can use as it expands services, develops communication strategies, and creates mechanisms to evaluate and measure the organization's success in fulfilling its mission.