Improving Volunteer Recruitment and Management

Representing the outreach arm of the Episcopal Diocese of New York, Episcopal Charities provides grants and support for over 90 program sites in New York City and the Hudson Valley. Programs range from children’s education and skills building to meals programs and health and wellness. Exploring more effective ways to support its programs, Episcopal Charities engaged a Capstone team to determine the feasibility of creating a volunteer clearinghouse. The team performed a literature review, feasibility study, case study, and cost benefit analysis. It also conducted a survey of program leaders and other stakeholders. In its final report, the team recommended establishing an online volunteer matching service, the hiring of a full-time volunteer coordinator, and the creation of new volunteer development procedures. The team’s recommendations are intended to create a stronger infrastructure for supporting Episcopal Charities’ affiliate programs.