Increasing Volunteer Management Effectiveness

Women's World Banking (WWB) is a glob­al network of 40 microfinance providers and banks working in 28 countries to bring financial services and information to low­income entrepreneurs. As the organization expands its strategic agen­da, the need for broader human resources— specifically a more expansive volunteer network—is increasingly critical. The Capstone team developed a model for­malizing WWB's volunteer management to increase its ability to more effectively utilize this human capital. To accomplish this, the Capstone team interviewed WWB leadership, staff, and volunteers to develop a framework of current volunteer usage and future needs, conducted interviews with benchmark organizations, and researched best practices and volunteer management theory. For the final project, the Capstone team presented a set of strategic recommendations and a program management model to help WWB to advance its goal of enabling women to build a secure financial future for themselves and their families