LEVERAGING KNOWLEDGE MANAGEMENT AND ARTIFICIAL INTELLIGENCE FOR REMOTE WORK

The Michael J. Fox Foundation (MJFF) is committed to finding a
cure for Parkinson's disease through aggressively funded research
and ensuring the development of improved therapies for those living
with the disease. As MJFF underwent rapid growth and transitioned
to a hybrid/remote work model, its People and Culture Business Unit
engaged the Capstone team to recommend improvements to the
organization’s knowledge management (KM). The team assessed
how MJFF systematically captures, creates, organizes, stores, and
shares essential information, with an eye toward identifying areas
for improvement, and surveyed employees internal and external to
MJFF to identify KM pain points. The team completed a literature
review to identify KM best practices, emerging AI technologies that
support KM, and ways of managing remote information sharing.
The team’s recommendations focus on empowering employees and
improving efficiency, while maintaining a mission-driven approach.