Nursing Satisfaction and Health Information Technology

New York-Presbyterian Hospital (NYP) is New York’s premiere health care organization, governed by a mission to provide state-ofthe- art, secure information technology tools to its internal employees. Driven by best practices, NYP strives to optimize the industry’s most innovative information technologies to realize the most effective, highest quality patient care. NYP charged the Capstone team with the task of developing a formal report on nursing satisfaction as related to the implementation of Health Information Technologies (HIT). Following a qualitative data collection, the team formalized a list of nursing-defined perceptions of technologies at NYP, proposing recommendations aimed at improving nursing satisfaction as it relates to HIT. Using industry best practice models, the team’s recommendations focused on optimizing future HIT deployment while increasing nursing satisfaction and streamlining workflow and efficiency.