Opportunities for Increased Revenue Through Franchises, Concessions, and Revocable Consents

The Capstone team was asked to review New York City’s franchise, revocable consent, and concession process to determine if additional revenue could be generated for the City through process changes and improvements. The Capstone team identified three City agencies whose primary responsibility is administering the City’s franchise, revocable consent, and concession contracts and interviewed officials from these agencies to understand the current process and determine if changes could be made that would generate additional revenue for the City. The Capstone team interviewed personnel from additional City agencies and nonprofit organizations. Recommendations included changes to streamline the current process and ensure accountability, as well as areas to research further for potential new revenue.