Optimizing productivity tools

New York-Presbyterian Hospital (NYP) has invested in numerous healthcare information technology systems (HIT) to manage the organization’s productivity. HIT systems manage health information across computerized systems and secure information exchange between consumers, providers, government, and insurers. Concerns exist that a breakdown has occurred between HIT system owners and nursing leadership system users, causing an inefficient utilization of HIT systems. Through interviews and surveys, the Capstone team gathered and analyzed feedback from both HIT system owners and nursing leadership HIT system users. The team also conducted a thorough literature review on implementation and management of HIT systems. Using that information, successful methods were identified and a strategic plan for streamlining productivity tools was developed. The team presented NYP with recommendations to improve productivity through optimization of various HIT systems.