Recommendations for Quality-driven Dashboard Transformation

NYU Langone Orthopedic Hospital (NYULOH) has a distinguished tradition of medical innovation, providing specialized care for people with orthopedic, musculoskeletal, and neurological conditions. The quality movement in medicine is redefining the delivery of health care, and the effect on orthopedic surgery is substantial and increasing in importance. NYULOH has a robust dashboard displaying a large number of metrics and significant data. The Capstone team was tasked with analyzing NYULOH’s current dashboard in relation to appropriate quality metrics for orthopedic surgery, and with adding items to the current display, such as physician-specific and procedure-specific data, to make it more user-friendly. The team conducted an extensive literature review and met with multiple departmental stakeholders to understand their individual needs. Using its findings, the team developed a comprehensive list of recommendations to improve the dashboards at NYULOH.