Software Implementation Plan to Manage Charge Description Master

Continuum Health Partners, a nonprofit hospital system in New York City, recently purchased Craneware software to manage its mainframe charge description master (CDM). A primary goal of Continuum is to utilize the Craneware software for continual monitoring and maintenance of the CDM to improve the billing process. The Capstone team worked with the Department of Charge Capture to analyze existing trends in charge capture, and make recommendations for optimal use of the software. By interviewing hospitals that have already successfully launched Craneware and reviewing Continuum's internal data, the team was able to develop a Craneware User's Guide and a comprehensive report as the final project deliverables.