Talent Management: Developing a Strong Workforce in Social Services

Palladia, Inc. is a nonprofit social services agency in New York City serving families and individuals struggling with abuse, homelessness, domestic violence, and trauma. In an increasingly competitive environment for government funding and social service professionals, Palladia requested a Capstone team to examine its human resource practices in hopes of improving its approach toward attracting, developing, and retaining talented staff. The team reviewed existing literature to determine best practices in talent management and employee engagement and conducted interviews and focus groups with agency staff and peer organizations. Using the information collected, the Capstone team identified opportunities for improvement, creating a list of recommendations targeting professional learning and development, internal communication, rewards and recognition, and human resource operations. The team’s final recommendations will enable Palladia and its staff to provide stronger and more effective services.