TRANSITIONING TO PATIENT-CENTERED CARE: BEST PRACTICES

Project Hospitality is a community-based nonprofit organization that addresses the broad spectrum of basic, clinical, and social needs of homeless and food-insecure residents of Staten Island, New York. The organization is currently undergoing a transition from a traditional fee-for-service billing model to a value-based payment system, reflecting a national shift in healthcare funding. Project Hospitality engaged a Capstone team in determining whether the organization was on track to provide necessary information to illustrate outcomes within the framework of patient-centered care. The team produced a broad overview and analysis of Project Hospitality's clients and services, researched best practices for value-based payment systems, and conducted a program-level analysis of patient outcomes. The final report served as a blueprint to assist Project Hospitality as it continues to adapt to the changing landscape of healthcare practices.