Urgent care centers

AdvantageCare Physicians
Amy Goldman
Hewitt Chiu, Janna Goachee, Thomas John Hathaway, Allison B. Magier, Lena Marie Ricioppi, Tuan Van Tran

AdvantageCare Physicians (ACP) is a multi-specialty physician practice group delivering comprehensive, community-based care in convenient locations throughout the New York City metropolitan area. ACP is considering urgent care centers (UCCs) as a possible new service line, and requested a Capstone team to develop a comprehensive business plan. Development of the business plan included a literature review evaluating national trends, best practices and their impact on the New York City market, and preparing a heat map of local UCCs. The team also reviewed the scope of urgent care services currently offered at ACP and conducted patient surveys at key ACP locations. A thorough analysis was then performed to gain a better understanding of the potential for UCCs to improve access to healthcare and lower costs. Based on its findings, the team prepared a report advising recommendations for the implementation of a UCC.