City Leader Guide on Organizational Culture Change

This research-based guide helps city leaders and staff systematically evaluate and transform organizational culture to align with their administration’s vision and values. It defines organizational culture and provides an evidence-based framework for assessing and implementing change; real-world case studies that show what organizational transformation can look like, what works, and what doesn’t; and self-assessment tools for city leaders to advance change by identifying areas needing urgent attention as well as appreciating progress.