How the F Train Breakdown Hit Social Media

Subway riders are often frustrated by the lack of notifications about long and unexpected delays, despite the Metropolitan Transportation Authority’s efforts at using social media. The need for rider information was highlighted on June 5, 2017, when a rush-hour F train was stuck underground in a tunnel for nearly an hour between the West 4th Street and Broadway-Lafayette Street stations.

This report includes an analysis of the event and the need for essential information through social media.