Managing Diversity in Civil Service: A Case Study in Public Management

Ospina, S.
in IMDESA-IIAS (ed), Managing Diversity in the Civil Service. ISO Press: Amsterdam. 2001, pp. 11-29.

The new century has been marked by a generalized sense that traditional work arrangements are inadequate to address the challenges organizations encounter today. The shifts from an industrial to an information-based society, and from a manufacturing to a service economy, compounded by the forces of globalization, have propelled revolutionary changes on work place arrangements. These trends have affected work not only in industrialized societies, but in all nations. Many assumptions about how to best organize tasks and people - as well as the solutions to organizational problems based on those assumptions - do not seem to make sense any more. A paradigmatic shift is taking place in how we think about contemporary organizations and their governance.

Wagner Faculty