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Publication
Voice is not enough: A multilevel model of how frontline voice can reach implementationIssue When frontline employees’ voice is not heard and their ideas are not implemented, patient care is negatively impacted, and frontline employees are more likely to experience burnout and less likely to engage in subsequent change efforts. Critical …
Publication
The Voice Cultivation Process: How Team Members Can Help Upward Voice Live on to ImplementationThe upward voicing of ideas is vital to organizational performance. Yet power differences between voicers and those with authority may result in valuable ideas being overlooked. In this ethnographic, 31-month longitudinal study of a multi-disciplinary …
Capstone Projects
Hearing the Virtual Voice of the PatientNew York-Presbyterian Hospital (NYP) currently mails satisfaction surveys to patients in order to guide service-improvement efforts. Seeking to increase the number of patients surveyed and hear the voice of as many patients as possible, NYP had planned to …
Publication
Claiming a Voice on RaceIn this article, I reflect on how my white racial identity shaped and, in turn, was shaped by my dissertation data collection. I identify specific choices and experiences in the research interviews that were influenced by my race, using data both from my …
Publication
Voices Unheard: Barriers to Expressing Dissatisfaction to Health PlansConsumers dissatisfied with their health plan can either "exit" (switch service providers) or "voice" (complain to the current provider). Policymakers' efforts to help consumers voice their dissatisfaction to health plans or external mediators have been …
Publication
Recent Trends in the Availability and Affordability of Housing in New York City… Voicu, I. & Gedal, M. …
Publication
Does Federally Subsidized Rental Housing Depress Neighborhood Property Values?… Ellen, I.G., Schwartz, A.E., Voicu, I. & Schill, M.H. …
Stories
Alumni Voices: Razakh Abukar Abdirahman (MPA 2019)By Mikeala Sparks (MUP, International Development) Razakh was born in Mogadishu, Somalia (a region still under debate as to whether it is Somali or Ethiopian territory) and moved to the US during a refugee resettlement program in Seattle, WA. There, he …
Publication
The Impact of Supportive Housing on Surrounding Neighborhoods… Gedal, M. & Been, V., Ellen, I.G., Voicu, I. …
Publication
The State of New York City's Housing and Neighborhoods 2004… Bhalla, C., Voicu, I., Meltzer, R., Ellen, I.G. & Been, V. …
News
Student Spotlight: Robyn James (MPA-PNP 2026)Robyn James (MPA-PNP 2026), Chair, NYU Wagner Black Student Association (BSA) Robyn James is a Master of Public Administration student in NYU Wagner’s Public & Nonprofit Management (PNP) program with a specialization in Advocacy & Political Action, and …
Stories
Voices of LGBTQ business leaders amplified thanks to NYU Wagner alumTwenty years ago, there were few possibility models for transgender or queer entrepreneurs. Fortunately, in today’s evolving global workforce, LGBTQ leaders and entrepreneurs are carving a path for their successors to maximize their success by being …
Publication
The Impact of Business Improvement Districts on Property Values: Evidence from New York City… Ellen, Ingrid, Amy Ellen Schwartz and Ioan Voicu. …
Publication
Siting, Spillovers, and Segregation: A Re-examination of the Low Income Housing Tax Credit Program… Ingrid Ellen, Katherine O'Regan, Ioan Voicu …
Publication
The External Effects of Place-Based Subsidized Housing… Schwartz, A.E., Ellen, I.G., Schill, M.H. & Voicu, I. …
Publication
Revitalizing Inner-City Neighborhoods: New York City's Ten Year Plan for Housing… Ellen, I.G., Schill, M.H., Schwartz, A.E. & Voicu, I. …
Publication
Housing Production Subsidies and Neighborhood Revitalization: New York City’s Ten Year Capital Plan for Housing… Ellen, I.G., Schill, M.H., Schwartz, A.E. & Voicu, I. …
Publication
The Role of Cities in Providing Housing Assistance: A New York Perspective… Ellen, I.G., Schill, M.H., Schwartz, A.E. & Voicu, I. …
News
Wagner Voices: NYU Wagner First-Generation Graduate Students What does it mean to be a first-generation graduate student at NYU Wagner? …
Publication
Overcoming walls and voids: Responsive practices that enable frontline workers to feel heardBackground There is increasing recognition that beyond frontline workers’ ability to speak up, their feeling heard is also vital, both for improving work processes and reducing burnout. However, little is known about the conditions under which frontline …
Publication
Setting an Agenda for Local Action: The Limits of Expert Opinion and Community VoiceMany social programs, funded by government or philanthropy, begin with efforts to improve local conditions with strategic planning. Mandated by funders, these processes aim to include the views of community residents and those with technical expertise. …
Capstone Projects
Game-Changing Economic Development in Newburgh, NYCommunity Voices Heard (CVH), an advocacy organization led by low-income people working to improve the lives of poor communities in Harlem, Newburgh, and Poughkeepsie, engaged the Capstone team to find game-changing economic development models that can …
News
Vice Dean and Professor Anthony Bertelli Elected as NAPA FellowAnthony M. Bertelli, NYU Wagner's Vice Dean for Academic Affairs and Professor of the Politics of Public Policy, has been elected to serve as a Fellow of the National Academy of Public Administration (NAPA). NAPA was established under a Congressional …