Conflict Management and Negotiation

PADM-GP.4101, 2 points.

Semester: Spring, Summer, Fall

Courses

The public/non-profit administrator, whether primarily concerned with management, policy or finance, is called upon to manage or becomes involved in a wide variety of conflicts. Conflict is ubiquitous - within and between organizations and agencies, between levels of government, between interest groups and government, between interest groups, between citizens and agencies, etc. The increasing complexity and interrelatedness of the issues that the public sector is called upon to address, and the increasing sophistication and engagement of groups representing both public and private interests, compounds the challenge. In this environment, it is essential for public and non-profit administrators to know how to manage conflict effectively.

Effective conflict management involves analyzing a conflict, understanding the dynamics between the parties, and determining the appropriate method of conflict resolution. In the absence of confidence and skill in conflict management, most public officials resort, often counterproductively, to the use of power, manipulation, and control. Possessing confidence and skill, one can exercise other options.

Through readings, discussions, and simulations you will develop an understanding of conflict dynamics and the art and science of negotiation and will be introduced to the role that can be played by conflict resolution techniques such as mediation. The course will emphasize the theoretical as well as the practical, the reflective as well as the applied. I encourage you to keep a journal, as you should learn a lot about yourself regarding your relationship to conflict and negotiation and the ways you typically deal with them; you will be asked to report on that learning during the course.



Prerequisites: none

Semester Instructor Syllabus Link
Spring 2014Allen ZerkinSyllabus
Spring 2014Allen ZerkinSyllabus
Spring 2014Allen ZerkinSyllabus
Spring 2013Allen ZerkinSyllabus
Fall 2012Allen ZerkinSyllabus
Fall 2011Allen ZerkinSyllabus
Fall 2011Allen ZerkinSyllabus
Summer 2010W. Steve LeeSyllabus
Spring 2010Allen ZerkinSyllabus
Spring 2010Allen ZerkinSyllabus
Fall 2009Allen ZerkinSyllabus
Spring 2009Syllabus
Fall 2008Allen ZerkinSyllabus
Semester Instructor Evaluation Link
Fall 2013Allen ZerkinEvaluation
Fall 2013Allen ZerkinEvaluation
Fall 2013Allen ZerkinEvaluation
Summer 2013Eric MaxEvaluation
Spring 2013Allen ZerkinEvaluation
Spring 2013Allen ZerkinEvaluation
Spring 2012Zerkin, AllenEvaluation
Spring 2012Hunold, Tiffany (team)Evaluation
Spring 2012Zerkin, Allen (team)Evaluation
Fall 2011Zerkin, AllenEvaluation
Fall 2011Zerkin, AllenEvaluation
Summer 2011Lee, SteveEvaluation
Fall 2010Zerkin, AllenEvaluation
Summer 2010Lee, SteveEvaluation
Spring 2010Zerkin, AllenEvaluation
Spring 2010Zerkin, AllenEvaluation
Summer 2009Lee, SteveEvaluation
Fall 2008Zerkin, AllenEvaluation
Spring 2008Lee, SteveEvaluation
Spring 2008Lee, SteveEvaluation
Summer 2008Lee, SteveEvaluation
Spring 2009Lee, SteveEvaluation
Spring 2009Lee, SteveEvaluation
Puck with Street Sign

Instructors:
Zerkin, Allen Jay

Weekly Schedule:
Mon - 8:35 pm to 10:15 pm
Sun - 11:00 am to 2:30 pm

Session Dates:
09/02/2014 to 11/03/2014
11/16/2014 to 11/16/2014

Location:
Mon - Bldg:25W4 Room:C-2
Sun - Bldg:25W4 Room:C-2

Instructors:
Zerkin, Allen Jay

Weekly Schedule:
Wed - 4:55 pm to 6:35 pm
Sun - 11:00 am to 2:30 pm

Session Dates:
09/02/2014 to 10/21/2014
11/16/2014 to 11/16/2014

Location:
Wed - Bldg:SILV Room:514
Sun - Bldg:SILV Room:514

Instructors:
Zerkin, Allen Jay

Weekly Schedule:
Fri - 9:00 am to 12:40 pm
Fri - 9:00 am to 12:40 pm
Fri - 9:00 am to 12:40 pm
Fri - 9:00 am to 12:40 pm

Session Dates:
09/19/2014 to 09/19/2014
10/03/2014 to 10/03/2014
10/10/2014 to 10/10/2014
10/31/2014 to 10/31/2014

Location:
Fri - Bldg:SILV Room:620
Fri - Bldg:WAVE Room:569