Carla Jackie Sampson

Clinical Associate Professor of Healthcare Management and Public Service; Director of Health Policy and Management Program and online Master of Health Administration Program

Contact Details

Carla Jackie Sampson, PhD, MBA, FACHE, is a Clinical Associate Professor and Director of the Health Policy and Management Program and online Master of Health Administration Program at NYU’s Robert F. Wagner Graduate School of Public Service. Dr. Sampson is board certified in healthcare management and is a Fellow of the American College of Healthcare Executives.

Previously, Dr. Sampson was Assistant Professor and Director of Healthcare Management Programs in the Department of Risk, Insurance, and Healthcare Management Programs in the Fox School of Business, Temple University. Research interests include healthcare workforce policy, social determinants of health, and anchor mission strategy development. Dr. Sampson was a research assistant for the Florida Center for Nursing and was lead author for the report Emerging & Evolving Roles and Occupations within the Healthcare Industry: Florida’s Perspective. Dr. Sampson has extensive experience in the online and traditional classroom setting. Areas of teaching experience include organizational strategy, executive leadership, human resources management, and healthcare policy.

Prior to her appointment at Temple, Dr. Sampson was the Vice President of the Commission on Accreditation of Healthcare Management Education (CAHME). Her role was to assure the excellence in educational preparation of future leaders in the healthcare industry through the management of CAHME’s accreditation program. With her planning and under her direction, CAHME launched several initiatives to implement and improve the quality of competency-based education, streamline the accreditation process, improve the consistency of site visits, increase transparency in the accreditation process, and develop workshops on CAHME’s accreditation criteria for program directors and site visitors. While at CAHME, Dr. Sampson also served as a consultant to all programs seeking initial CAHME accreditation and oversaw the design and implementation of an electronic accreditation system. As an independent consultant, Dr. Sampson has successfully assisted healthcare management education programs in becoming accredited and in preparing for reaccreditation.

Dr. Sampson was awarded the Doctor of Philosophy in Public Affairs - Health Services Management and Research from the University of Central Florida, Orlando. She earned an MBA in Healthcare Management and a Master of Science in Healthcare Financial Management from the Fox School of Business.

Courses

Spring 2022

HPAM-GP.1833.: Health Services Management

This course aims to improve your ability to effectively manage and lead health service organizations. We examine a range of key challenges that managers must address to optimize organizational performance, including questions of mission, vision, and strategy ("What areas or activities should we be working in?") and questions of organizational design and operations ("How can we perform effectively in this area?").

To deal effectively with these challenges, you will develop knowledge and skills in: setting and aligning goals with the organization’s mission; handling complex trade-offs between demand for services and resource constraints; defining measures of success; improving work processes; motivating diverse stakeholders; dealing with ethical dilemmas; leading organizational change; and managing in environments in transition. In short, the course emphasizes the multiple, related requirements of the leader/manager's job: analysis, problem-solving, and action.

Download Syllabus

Spring 2021

HPAM-GP.1833.: Health Services Management

Download Syllabus

Research

2021

Fried, B, and Sampson, C. Human Resources for Healthcare - Managing for Success Fifth Edition.

Sampson and Fried 2021. Human Resources for Healthcare - Managing for Success Fifth Edition. Sampson and Fried 2021 - Human Resources for Healthcare - Managing for Success Fifth Edition, Health Administration Press Chicago.