Carla Jackie Sampson

For MPA-Health Management and Health Financial Management students. Students experience the challenges of executive leadership and strategic decision-making in a complex, multi-health system marketplace. Students will have an opportunity to integrate the knowledge and skills acquired throughout the program and apply them to a set of challenging problems in healthcare management via a strategic simulation. The technology provides students real-time feedback on processes and performance in the field. This realistic exercise effectively simulates the complexity and intensity of the evolving health system environment. As health system executives, they must analyze their institution’s overall strategic direction and make all decisions central to its successful operation, including mission/vision, service line mix, capacity, investment in quality (professional/clinical, systems, etc.), patient/payer mix, marketing, staffing, and financial structure.

This course aims to improve your ability to effectively manage and lead health service organizations.  We examine a range of key challenges that managers must address to optimize organizational performance, including questions of mission, vision, and strategy ("What areas or activities should we be working in?") and questions of organizational design and operations ("How can we perform effectively in this area?").

To deal effectively with these challenges, you will develop knowledge and skills in:  setting and aligning goals with the organization’s mission; handling complex trade-offs between demand for services and resource constraints; defining measures of success; improving work processes; motivating diverse stakeholders; dealing with ethical dilemmas; leading organizational change; and managing in environments in transition.  In short, the course emphasizes the multiple, related requirements of the leader/manager's job: analysis, problem-solving, and action.

This course aims to improve your ability to effectively manage and lead health service organizations.  We examine a range of key challenges that managers must address to optimize organizational performance, including questions of mission, vision, and strategy ("What areas or activities should we be working in?") and questions of organizational design and operations ("How can we perform effectively in this area?").

To deal effectively with these challenges, you will develop knowledge and skills in:  setting and aligning goals with the organization’s mission; handling complex trade-offs between demand for services and resource constraints; defining measures of success; improving work processes; motivating diverse stakeholders; dealing with ethical dilemmas; leading organizational change; and managing in environments in transition.  In short, the course emphasizes the multiple, related requirements of the leader/manager's job: analysis, problem-solving, and action.

This course aims to improve your ability to effectively manage and lead health service organizations.  We examine a range of key challenges that managers must address to optimize organizational performance, including questions of mission, vision, and strategy ("What areas or activities should we be working in?") and questions of organizational design and operations ("How can we perform effectively in this area?").

To deal effectively with these challenges, you will develop knowledge and skills in:  setting and aligning goals with the organization’s mission; handling complex trade-offs between demand for services and resource constraints; defining measures of success; improving work processes; motivating diverse stakeholders; dealing with ethical dilemmas; leading organizational change; and managing in environments in transition.  In short, the course emphasizes the multiple, related requirements of the leader/manager's job: analysis, problem-solving, and action.