Carla Jackie Sampson

This course aims to improve your ability to effectively manage and lead health service organizations.  We examine a range of key challenges that managers must address to optimize organizational performance, including questions of mission, vision, and strategy ("What areas or activities should we be working in?") and questions of organizational design and operations ("How can we perform effectively in this area?").

To deal effectively with these challenges, you will develop knowledge and skills in:  setting and aligning goals with the organization’s mission; handling complex trade-offs between demand for services and resource constraints; defining measures of success; improving work processes; motivating diverse stakeholders; dealing with ethical dilemmas; leading organizational change; and managing in environments in transition.  In short, the course emphasizes the multiple, related requirements of the leader/manager's job: analysis, problem-solving, and action.

This course aims to improve your ability to effectively manage and lead health service organizations.  We examine a range of key challenges that managers must address to optimize organizational performance, including questions of mission, vision, and strategy ("What areas or activities should we be working in?") and questions of organizational design and operations ("How can we perform effectively in this area?").

To deal effectively with these challenges, you will develop knowledge and skills in:  setting and aligning goals with the organization’s mission; handling complex trade-offs between demand for services and resource constraints; defining measures of success; improving work processes; motivating diverse stakeholders; dealing with ethical dilemmas; leading organizational change; and managing in environments in transition.  In short, the course emphasizes the multiple, related requirements of the leader/manager's job: analysis, problem-solving, and action.