Casey Heim is an Adjunct Assistant Professor of Public Service of NYU’s Robert F. Wagner Graduate School of Public Service. He is the Director of Technology for the National and Regional Foundations of the Open Society Foundations (OSF). His responsibilities include oversight for the infrastructure, security, systems and applications used by 24 independent foundations in 32 countries. Prior to OSF, he was a management consultant at Accenture where he led change management, strategy and technology projects for public sector organizations and nonprofits. He also worked at the Gay and Lesbian Alliance Against Defamation (GLAAD) in media relations, fundraising and volunteer management. He has a BA in Public Relations from the University of Southern California and an MPA from Wagner.
Management consultants work in all corners of the public and nonprofit sectors on every imaginable topic—from organizational strategy to technology implementation, education to migration. But what is management consulting? Why do so many public service organizations rely on it? What skills and experience do you need to be a management consultant? And how much good can management consulting really do for the public and nonprofit sectors?
Management Consulting for Public Service Organizations will answer and invite debate on all of these questions. You will learn how to deliver what clients really want and how to improve the chances your recommendations are adopted. Through our readings and discussions we will explore scholarly and practitioner thinking on strategy, problem solving, innovation and the costs and benefits consulting has in the public and nonprofit sectors. As in consulting, your assignments will be both collaborative and reflective and your final deliverables will be evaluated by current and former management consultants and nonprofit consulting clients. You will leave this course more clear on what a public service-facing management consultant does, having practiced some of the skills they use, and with insight into how you can add the most value to the organizations and sectors you care about.