Charlotte Wagenberg

Adjunct Professor of Health Policy and Management

Contact Details

(212) 998-7440

Hours

By appointment only

Charlotte Wagenberg heads her own consulting practice specializing in organization, leadership and team development; individual and organizational performance improvement; change management and the alignment of business, talent management and customer experience strategies in corporate, nonprofit, and public organizations. Previously, Dr. Wagenberg was a consultant with an international consulting firm and the vice president of organization development at a major NYC teaching hospital.

Dr. Wagenberg received master's and doctoral degrees from Columbia University and has been at NYU Wagner since 1985 where she has received both the Distinguished Teacher Award and the Ace Award. Dr. Wagenberg was also on the faculty of the Executive MBA Program at NYU's Stern School of Business.

Courses

Spring 2024

PADM-GP.4112.: Building Effective Teams

This two-day course is designed to develop your ability to build, lead, and participate in high-performing teams. We will draw from the fields of psychology, management, strategy, and sociology to discuss best practices for designing, launching, participating in, and coaching in-person and virtual teams. We will also focus on the benefits and challenges of managing diverse teams, using teams in various contexts (including Capstone teams), understanding and managing conflict, and developing problem-solving techniques for team effectiveness.

This course will be of most value to those who have some work or team experience.

Download Syllabus

Spring 2023

PADM-GP.4112.: Building Effective Teams

This course will be of most value to those who have some work or team experience.

Download Syllabus

Spring 2022

PADM-GP.4112.: Building Effective Teams

This course will be of most value to those who have some work or team experience.

Download Syllabus

Research

2020

Cortney Miller, Charlotte Wagenberg, Erica Loney, MaryPat Porinchak, and Natasha Ramrup. Creating and Implementing a Nurse Mentoring Program.

Creating and Implementing a Nurse Mentoring Program

Abstract

This article describes a team approach to developing an evidence-based mentoring program for nurses at a major academic medical center. The center's nursing leadership empowered nurses to design and implement a program that supports staff engagement and professional development. This structured, collaborative process resulted in an innovative mentoring program that is aligned with the organizational culture and practices.

Mentoring is widely defined as a reciprocal and collaborative learning relationship between 2 or more individuals who share responsibility and accountability for helping a mentee to achieve mutually defined learning goals.1 Access to high-quality mentoring contributes greatly to the success and advancement of many professions, both in the corporate and academic realms. The American Nurses Credentialing Center's 2019 Magnet® Application Manual has placed an even greater emphasis on mentoring as a standard of excellence in nursing practice.2

The need for a formal mentoring program was identified by nursing task forces, shared-governance councils, and the nursing professional development department at a large academic medical center in New York City. In February 2015, the chief nursing officer (CNO) convened a mentoring task force, charged to develop a formal mentoring program for all nurses in the organization, from direct care to executive level. This article will detail the process that ultimately resulted in the successful creation of a formal, structured, evidence-based mentoring program designed to engage, empower, and support nurses at every level across the care continuum.