Michael Duffy

Adjunct Associate Professor of Public Administration

Michael Thomas Duffy is a manager with extensive experience in the public, private and non-profit sector; currently he is the President of the Great Oaks Foundation. In this role he has spearheaded the launch of a new network of charter schools in Newark, NJ, New York's Chinatown, Bridgeport, CT and Wilmington, DE.

Duffy had previously served as Director of the Charter School Office for the New York City Department of Education, working for three years under the leadership of Chancellor Joel Klein to help expand the number of high quality charter schools operating in NYC. Prior to that, he worked in Boston at two different charter high schools, one a start-up, the other a turnaround of a troubled school.

Duffy’s efforts in education grew out of his work in the civil rights movement. In 1991 Massachusetts Governor William Weld appointed him to be the Chairman and Commissioner of the Commonwealth's civil rights enforcement commission, a position that he held for six years. In this role, Duffy pioneered the use of undercover investigations to enforce civil rights laws barring race and age discrimination in hiring. During that time Duffy testified before Congress several times and appeared at a White House conference on matters relating to the enforcement of civil rights laws.

Duffy later served in the Governor's cabinet as the Director of the Office of Consumer Affairs and Business Regulation where he oversaw the Division of Banks, the Division of Insurance, and the Department of Public Utilities, among other agencies. In 1997 while the head of Consumer Affairs, Duffy led an investigation into sub-prime mortgage lending, exposing unlawful practices that victimized vulnerable homeowners. In 2005, Duffy was appointed by the Governor to serve on the board of the Massachusetts Educational Finance Authority, a quasi-public agency that finances student loans.

While a resident of Massachusetts, Duffy twice was a candidate for public office and has worked or volunteered on dozens of political campaigns. He has also held leadership positions in the non-profit sector: he served on the Board of Directors of the Human Rights Campaign, for several years as its co-chair; he was also the Executive Director of the AIDS Action Committee of Massachusetts and currently serves on the Vestry of St. Bartholomew’s Episcopal Church.

Duffy has a Master’s degree in Public Policy from the Kennedy School of Government at Harvard University where he wrote his thesis on business support for child day care. He graduated Phi Beta Kappa from Trinity College in Connecticut with a degree in Economics. As an undergraduate, Duffy interned in both the Connecticut Legislature and the British Parliament.

 

This course will help students understand the nuances, complexities and challenges of leading the delivery of services for a public purpose. Through the use of case studies, students will view challenges from the point of view of how various leaders (the President of the MTA in NYC; the Chair of the EEOC; the Mayor of Indianapolis; the Assistant Director of Airport Security at Logan Airport) have handled the optimization of service delivery in an environment where demand from the public is increasing and resources are scarce. The course will introduce key concepts, issues, strategies and analytical methods to prepare students for a leadership role in delivering services to the public. Specifically, the course is designed to enable students to: • Gain insight into the dynamics of leading service delivery, with practical lessons that can be readily applied; • Understand theories of organizational processes and how they apply to the delivery of services to the public; • Lead issues related to waiting for the provision of public services; • Become familiar with the opportunities and pitfalls of privatizing public services; • Understand how positioning the consumers of public services as customers has the potential to increase accountability; • Learn basic concepts of supply chain management and how they apply to the provision of public services
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This course will help students understand the basic complexities and challenges of managing service delivery in the public and not-for-profit sectors. Through the introduction of key concepts, analytical methods, and management issues, students will develop a range of approaches to understanding, creating, improving, and transforming services. Students will particularly explore the role of senior management in leading these service delivery activities. The course is divided into three segments: Analysis or diagnostic; implementation; and application of lessons learned, focusing on assessing and managing contracted services. Specifically, the course is designed to enable students to gain insights in:

• the fundamental mission and goals of a service delivery organization;
• a process understanding of an organization and the tools of process analysis and redesign;
• the similarities and differences in managing contracted services versus directly provided services;
• various approaches to measuring and evaluating the effectiveness of service delivery;
• the essential role of leadership and decision making;
• current and future challenges in service delivery.
Download Syllabus
This course will help students understand the nuances, complexities and challenges of leading the delivery of services for a public purpose. Through the use of case studies, students will view challenges from the point of view of how various leaders (the President of the MTA in NYC; the Chair of the EEOC; the Mayor of Indianapolis; the Assistant Director of Airport Security at Logan Airport) have handled the optimization of service delivery in an environment where demand from the public is increasing and resources are scarce. The course will introduce key concepts, issues, strategies and analytical methods to prepare students for a leadership role in delivering services to the public. Specifically, the course is designed to enable students to: • Gain insight into the dynamics of leading service delivery, with practical lessons that can be readily applied; • Understand theories of organizational processes and how they apply to the delivery of services to the public; • Lead issues related to waiting for the provision of public services; • Become familiar with the opportunities and pitfalls of privatizing public services; • Understand how positioning the consumers of public services as customers has the potential to increase accountability; • Learn basic concepts of supply chain management and how they apply to the provision of public services
Download Syllabus
This course will help students understand the nuances, complexities and challenges of leading the delivery of services for a public purpose. Through the use of case studies, students will view challenges from the point of view of how various leaders (the President of the MTA in NYC; the Chair of the EEOC; the Mayor of Indianapolis; the Assistant Director of Airport Security at Logan Airport) have handled the optimization of service delivery in an environment where demand from the public is increasing and resources are scarce. The course will introduce key concepts, issues, strategies and analytical methods to prepare students for a leadership role in delivering services to the public. Specifically, the course is designed to enable students to: • Gain insight into the dynamics of leading service delivery, with practical lessons that can be readily applied; • Understand theories of organizational processes and how they apply to the delivery of services to the public; • Lead issues related to waiting for the provision of public services; • Become familiar with the opportunities and pitfalls of privatizing public services; • Understand how positioning the consumers of public services as customers has the potential to increase accountability; • Learn basic concepts of supply chain management and how they apply to the provision of public services
Download Syllabus

How does someone go about changing the world? What can we learn from the past about what it means to be an effective agent of change? This course will focus on several broad social movements in post-war America. Our objectives will be: to introduce and familiarize students with these social movements that span post-war American history, putting each in its historical context; and to use these movements to illustrate the variety of tactics and strategies employed by advocates to advance social change including demonstrations, boycotts, legislation, regulatory action, electoral politics, marches, and voter referenda.

Download Syllabus
This course will help students understand the nuances, complexities and challenges of leading the delivery of services for a public purpose. Through the use of case studies, students will view challenges from the point of view of how various leaders (the President of the MTA in NYC; the Chair of the EEOC; the Mayor of Indianapolis; the Assistant Director of Airport Security at Logan Airport) have handled the optimization of service delivery in an environment where demand from the public is increasing and resources are scarce. The course will introduce key concepts, issues, strategies and analytical methods to prepare students for a leadership role in delivering services to the public. Specifically, the course is designed to enable students to: • Gain insight into the dynamics of leading service delivery, with practical lessons that can be readily applied; • Understand theories of organizational processes and how they apply to the delivery of services to the public; • Lead issues related to waiting for the provision of public services; • Become familiar with the opportunities and pitfalls of privatizing public services; • Understand how positioning the consumers of public services as customers has the potential to increase accountability; • Learn basic concepts of supply chain management and how they apply to the provision of public services
Download Syllabus