Developing Key Performance Indicators for Improving Health Outcomes
Client
The Alliance for Positive Change
Faculty
Bob Criscuolo
Team
Junior Burgos, Jean Youn Lee, Rachel Nelson, Lela Sabashvili, Adi Yeheskiel
| The Alliance for Positive Change (Alliance) is a multiservice organization that focuses on helping New Yorkers who live with HIV and other chronic health conditions. The Alliance connects clients to housing assistance, medical care, and peer support to help them achieve a healthy and stable lifestyle. To improve health outcomes for their target populations, the Alliance engaged a Capstone team in developing a list of key performance indicators (KPIs) that measure program effectiveness and client engagement. The team interviewed directors and vice presidents of the Alliance’s Peer Program and Care Management Program to understand fully the organization’s strategy and operational priorities. The team then conducted a literature review, environmental scan, and an organizational assessment to derive pertinent KPIs. The team used their findings to recommend operational protocols that will ensure data collection, flow, and integration to aid in the development of additional or alternative KPIs. |
Focus Areas
Capstone Year