Enhancing Performance Management Processes
Client
St. Christopher's
Faculty
Bob Criscuolo
Team
Ginny Calderon, Anne Dickerson, Sana Kayani, Opeyemi Osuntuyi
| St. Christopher’s is a residential treatment center for at-risk and devel-opmentally disabled youth. St. Christopher’s enlisted a Capstone team to evaluate its current employee performance management program relative to industry best practices, recommend ways to develop a comprehensive employee performance management program and process, and suggest evaluation tools. The team reviewed St. Christopher’s existing performance management program, surveyed and interviewed employees to assess perspectives on the current program, and formulated recommendations. The team identified industry best practices to enhance employee and management acceptance. The team’s recommendations included creating new evaluation tools; increasing the frequency of providing formal and informal feedback- exploring the use of an electronic feedback system; and ensuring buy-in from leadership, management, and union partners. The team proposed a new performance management model that will improve employee performance and ultimately enhance services provided to the youth population served by St. Christopher’s. |
Focus Areas
Capstone Year