Guiding Strategic Planning Through Program Evaluation
Client
Homeless Services United
Faculty
Kevin Hansen
Team
Favio German, Scott Leisner, Ziye Li, Stacy Sakane
| Homeless Services United (HSU) is a coalition of nonprofits serving the homeless population and at-risk adults and families in NYC. HSU provides advocacy, information sharing, technical support, and training to its 50 member agencies to expand their capacity and maintain their high-quality service provision. HSU enlisted a Capstone team to evaluate the organization’s program implementation and development processes. The team conducted a review of the organization’s operational framework and program design, interviewed key stakeholders, and undertook comparative research of best practices in program evaluation. The team also surveyed member organizations regarding their experiences in service delivery to identify current strengths, weaknesses, and opportunities for improving HSU’s support of their members. Given the results, the team crafted a final report including an analysis of gaps in the program implementation, program assessment tools, targeted recommendations for leveraging the findings, and tools to facilitate a short- and long-term strategic planning process. |
Capstone Year