Optimizing and Sustaining Discharge Lounge Processes
Client
NewYork-Presbyterian Queens
Faculty
John Donnellan
Team
Luis Jimenez, Christine Palazzo, Linnette Swann
| New York-Presbyterian Queens (NYP Queens) is a community teaching hospital affiliated with Weill Cornell Medicine. NYP Queens opened a discharge lounge to accommodate discharged patients and expedite bed turnover and new patient admission. NYP Queens enlisted a Capstone team to determine whether the current discharge lounge can be enhanced to improve patient flow or if it should be discontinued. The team completed a literature review to examine national and international best practices and benchmarked high-efficiency discharge lounges in multiple organizations—including those at the Cleveland Clinic. Finally, the team performed focus groups and surveys with staff and stakeholders to obtain firsthand feedback on potential implementations and existing hindrances. The team delivered a final report detailing the causes of NYP Queens’ discharge inefficiencies and providing recommendations to enhance the discharge process, optimize discharge lounge usage, and improve patient experience and flow. |
Focus Areas
Capstone Year
2017-2018