PROGRAM EVALUATION STRATEGY FOR HEALTH STAKEHOLDERS

Inclusive+ aims to improve health equity outcomes for LGBTQIA+
patients through clinical and cultural competency physician
education and comprehensive provider directories. Lacking
evidence to demonstrate that there is an opportunity to improve
patient care and health care outcomes and to achieve cost savings
for LGBTQIA+ patients through physician education, the client
engaged the Capstone team to create a program evaluation strategy
to prove program efficacy and frame its value proposition. The team
produced a literature review and a competitor landscape scan to help
inclusive+ define and position its value proposition. The team further
generated two distinct pilot study designs for the client to run, based
on existing client partnerships with large health systems and smaller
community clinics. Finally, the team developed a logic model for
inclusive+ to showcase their findings and demonstrate causality
between provider education and improved patient outcomes, thereby
lowering the cost of care while improving care quality