PROGRAM EVALUATION STRATEGY FOR HEALTH STAKEHOLDERS

Inclusive+ aims to improve health equity outcomes for LGBTQIA+ patients through clinical and cultural competency physician education and comprehensive provider directories. Lacking evidence to demonstrate that there is an opportunity to improve patient care and health care outcomes and to achieve cost savings for LGBTQIA+ patients through physician education, the client engaged the Capstone team to create a program evaluation strategy to prove program efficacy and frame its value proposition. The team produced a literature review and a competitor landscape scan to help inclusive+ define and position its value proposition. The team further generated two distinct pilot study designs for the client to run, based on existing client partnerships with large health systems and smaller community clinics. Finally, the team developed a logic model for inclusive+ to showcase their findings and demonstrate causality between provider education and improved patient outcomes, thereby lowering the cost of care while improving care quality