Ospina, S.
Jack Rabin (ed). Encyclopedia of Public Administration and Public Policy, Marcel Decker: New York,

Public agencies have the mandate to consider the plurality of values, concerns and voices of the larger population in their work, as well as to include a wide variety of citizens in their workforce. When diversity is pursued as an organizational objective, more efficient management and the democratic values of responsiveness and representation in public administration are both said to be better achieved.

Wagner Faculty