DEVELOPING THE STRATEGIC DIRECTION FOR A UK-BASED FISCAL HOST FOLLOWING BREXIT
Global Dialogue is an independent, international platform for philanthropic partnership, enabling funders to work together to advance human rights and social change within countries in the European Union (EU). Fiscal host organizations offer incubation and operational support for grants and small funders. Global Dialogue engaged a Capstone team to help determine its strategic direction as a UK-based fiscal host following Brexit. The team was tasked with evaluating the potential costs and benefits of partnering with an EU entity, establishing its own operation in an EU jurisdiction, or maintaining its current status. Using information obtained from desktop research and stakeholder interviews, the team prepared a final report outlining strategic options for Global Dialogue in the context of broader trends within the philanthropy and fiscal host sector.
MEASURING AND COMMUNICATING IMPACT IN COMMUNITY WEALTH BUILDING
The Majira Project seeks to build wealth in communities of color through entrepreneurship, by helping small business founders access capital and build strategic connections to advance their work. The organization pairs small business owners with consultants from Boston Consulting Group to facilitate a cohort-style experience with networking opportunities and personalized coaching. The COVID-19 pandemic and the Black Lives Matter movement have increased the demand for Majira’s services. To meet this increased demand, the organization engaged a team to measure the organization’s impact, communicate its value, and develop recommendations for expanding the program to more entrepreneurs and start-ups. The team conducted a comprehensive literature review and developed a competitive landscape analysis, a communications strategy, and an impact reporting framework to help prepare Majira for future growth.
Improving Access and Communication for Patients With Disabilities
New York City Health and Hospitals (H+H) is the largest public health delivery system in America, providing services to over one million patients annually. In New York City, nearly 189,000 individuals experience deafness, 200,000 have vision difficulties, and 335,000 have cognitive difficulties. Given the diverse population that H+H serves, its Office of Diversity and Inclusion enlisted the Capstone team to identify and implement best practices to improve the quality and access of care for patients with disabilities. The team interviewed clinicians and advocacy groups, created a comprehensive literature review, worked closely with the Mayor’s Office for Patients with Disabilities to design an advocate listening session, and rolled out surveys to H+H providers and patient advocates. The team incorporated its findings—including patient experience and best practices—into a toolkit encompassing a glossary and proper etiquette guide for H+H providers’ use.