Communication Project

Client: Maimonides Infants & Children’s Hospital
Faculty: Amy Goldman, Roger Kropf
Team: Ryon Andersen, Olivia Brown, Irina Isajeva, Michael Rosen
Year: 2012
This Capstone project was designed to provide evidence-based strategies to assist Maimonides Infants & Children’s Hospital (MICH) in developing a Patient and Family Communication Book and Resource Guide to enhance and facilitate patient-centered care and communication among healthcare professionals. The Capstone team interviewed hospital staff, physicians, and patients’ families in order to better understand current communication strategies and challenges. Based on this research, the team offered guidance on content and recommended that MICH shift the major components of the communication book to an electronic format to enhance usability. The team’s work on the book should lay the foundation for an electronic communication guide and record