Patricia Satterstrom

Assistant Professor

212.998.7458
The Puck Building
295 Lafayette Street
3rd Floor
New York, NY 10012
Patricia Satterstrom

Patricia Satterstrom is an Assistant Professor at the NYU Wagner Graduate School of Public Service. She is also an affiliate of the Management and Organizations Department at the NYU Stern School of Business.

Satterstrom studies how teams can give voice to the voiceless, enabling team members to collaborate despite power differences arising from professional and demographic boundaries. Her field research uses longitudinal inductive methods to examine the micro-processes team members use to challenge traditional power structures and facilitate improved collaboration in health care organizations. She also studies the influence of multicultural experience and diversity on team members’ interactions and performance as well as explores the factors that influence perceptions of team success.

Satterstrom received her Doctorate in Business Administration from Harvard Business School (HBS) where she was awarded the Wyss Award for Excellence in Doctoral Research and the Susan Cohen Award for Doctoral Research. She concentrated in Psychology at Harvard College. Satterstrom has studied and worked in South Korea on a Harvard-Yenching fellowship. She conducted research and wrote cases on globally distributed teams as a Research Associate at HBS. She has also worked as an Organizational Change consultant at Booz Allen Hamilton.

At Wagner, Satterstrom teaches the Managing Public Service Organizations (MPSO) course for graduate student and the Building Effective Teams course for executives.

The goal of Managing Public Service Organizations (MPSO) is to enhance your management and leadership skills. The course provides you with the tools you need to diagnose and solve organizational problems, to influence the actions of individuals, groups, and organizations, and to lead high-performing, successful public service organizations.

A key management task is to assemble the skills, talents, and resources of individuals and groups into those combinations that best solve the organizational problems at hand. One must manage people, information, and processes to accomplish organizational goals. One must make things happen, and often not under ideal conditions or timeframes. The successful execution of these goals requires managers to be able to understand what they bring to and need from their organizations, formulate a mission and strategy, make effective decisions, influence and motivate diverse individuals, apply their own skills and abilities to their teams, optimize the structure and culture of their organization, diagnose problems, and drive organizational change.

MPSO prepares you to achieve these objectives by providing you with fundamental tools developed from the behavioral and social sciences and tested by leaders in organizations representing all sectors.

Download Syllabus

In order to utilize teams with the desired result, attention must be paid to how and why teams are assembled, launched, managed and rewarded. This course provides the fundamental principles and methods required to create high performing work, project, and/or problem-solving teams. Topics covered will include: moving from group to team; stages of team development; identifying the key competencies for successful team functioning; critical roles and responsibilities on a team; ensuring team productivity; and troubleshooting common team problems.

Download Syllabus

In order to utilize teams with the desired result, attention must be paid to how and why teams are assembled, launched, managed and rewarded. This course is also designed to prepare students for their Capstone project teams. This two-day course provides the fundamental principles and methods required to create high performing work, project, Capstone, and/or problem-solving teams. Topics covered will include: moving from group to team; stages of team development; identifying the key competencies for successful team functioning; critical roles and responsibilities on a team; ensuring team productivity; and troubleshooting common team problems. Particular attention will be paid to the critical success factors of Capstone teams - a unique type of team that has its own special challenges.

NOTE: In order to apply course concepts immediately, students form teams to complete the final assignment which is due 2-3 weeks after the course ends.

Download Syllabus

The goal of Managing Public Service Organizations (MPSO) is to enhance your management and leadership skills. The course provides you with the tools you need to diagnose and solve organizational problems, to influence the actions of individuals, groups, and organizations, and to lead high-performing, successful public service organizations.

A key management task is to assemble the skills, talents, and resources of individuals and groups into those combinations that best solve the organizational problems at hand. One must manage people, information, and processes to accomplish organizational goals. One must make things happen, and often not under ideal conditions or timeframes. The successful execution of these goals requires managers to be able to understand what they bring to and need from their organizations, formulate a mission and strategy, make effective decisions, influence and motivate diverse individuals, apply their own skills and abilities to their teams, optimize the structure and culture of their organization, diagnose problems, and drive organizational change.

MPSO prepares you to achieve these objectives by providing you with fundamental tools developed from the behavioral and social sciences and tested by leaders in organizations representing all sectors.

Download Syllabus