Establishing Standard Operating Procedures for Jewish Campus Housing
Client
Chabad on Campus International
Faculty
Erica Foldy
Team
Charis Chong, Rachel Corke, Cody Dulock, Larry Ginsburg, Katherine Ng
| Chabad on Campus International (COCI) is the parent organization overseeing 256 independent houses that are a “home away from home” for Jews on university campuses. The houses have a lot of autonomy, which has resulted in a lack of operational consistency. COCI engaged a Capstone team to create a set of adaptable and scalable standard operating procedures (SOPs) that will communicate best practices, reduce redundancies, and serve as a central resource. The team conducted an environmental scan to identify best practices on the development and implementation of SOPs, surveyed all the Chabad houses, and interviewed a diverse sample of house administrators to identify areas of weakness. After analyzing the data, the team concluded that more resources are needed to standardize operations around the following: launching a new house, financial management, event planning, marketing, human resources, and campus relations. The team’s final deliverable detailed the resources necessary for addressing these areas and provided recommendations for future areas of development. |
Focus Areas
Capstone Year