MORE TO EXPLORE: Education

Primo Lasana

Executive Master of Public Administration-Public Service Leaders
2021

Cherrelle Hall

Executive Master of Public Administration-Public Service Leaders
2021

DESIGNING A SUSTAINABLE PERFORMANCE MEASUREMENT SYSTEM

Client
BROADWAY FOR ARTS EDUCATION
Faculty
Erica Foldy
Team
Kimberly De Jesus, Lara Fu, Lily Pfeifer, Bethany Rickwald

Broadway for Arts Education (BAE) is a nonprofit organization that provides arts education to underserved youth by engaging volunteers from the Broadway community. BAE strives to shape a more diverse, equitable, and inclusive community for its students and volunteers. BAE enlisted a team to develop a method for assessing the impact of its Urban Assembly program in NYC, with the objective of creating and implementing a sustainable measurement system of student-oriented key performance indicators, including racial sensitivity, confidence, program enjoyment, and teacher effectiveness. This system will allow BAE to evaluate its impact and articulate its value to prospective donors and grantmaking institutions. The team undertook a literature review, case study analysis of similar organizations, and extensive interviews with students and staff. With this research, the team helped develop performance goals and pilot a pre- and post-survey system, which it linked to a live dashboard that visualizes key results in relation to BAE’s mission.

Capstone Year