Dear Chief Executive Officer: The Perceptions of a Recently Discharged Patient

Kovner, A.R. & C.T. Kovner.
Quality Management of Health Care, Fall 2005, Vol 14, No 4, 219-223.

Details the hospital experience of a health professional who underwent cardiac arterial bypass graft on the said urban medical center. Errors or potential errors that were cited in the way that ancillary staff, nurses and even some physicians failed in or neglected their responsibilities, both medical and humane; System failures observed, largely in the provision of nonclinical, so called hotel services; Possible cause of many of the problems identified.

Wagner Faculty