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Safiya Arnaout

Safiya Arnaout
MPA-Health 2014
Health Information Implementation Specialist
Doctors Without Borders

Optimizing and Sustaining Discharge Lounge Processes

Client
NewYork-Presbyterian Queens
Faculty
John Donnellan
Team
Luis Jimenez, Christine Palazzo, Linnette Swann
New York-Presbyterian Queens (NYP Queens) is a community teaching hospital affiliated with Weill Cornell Medicine. NYP Queens opened a discharge lounge to accommodate discharged patients and expedite bed turnover and new patient admission. NYP Queens enlisted a Capstone team to determine whether the current discharge lounge can be enhanced to improve patient flow or if it should be discontinued. The team completed a literature review to examine national and international best practices and benchmarked high-efficiency discharge lounges in multiple organizations—including those at the Cleveland Clinic. Finally, the team performed focus groups and surveys with staff and stakeholders to obtain firsthand feedback on potential implementations and existing hindrances. The team delivered a final report detailing the causes of NYP Queens’ discharge inefficiencies and providing recommendations to enhance the discharge process, optimize discharge lounge usage, and improve patient experience and flow.
Areas Of Impact
Capstone Year

Design of a Sustainable Project Management Process and Tracking System

Client
NewYork-Presbyterian Hospital
Faculty
John Donnellan
Team
Charmaine Barreto, Elizabeth Gianella, Barbara Janiszewska, Shawna Robilio, Mark Tagwalan
NewYork-Presbyterian Hospital (NYP) is one of the nation’s most comprehensive and integrated academic healthcare delivery systems. The Division of Nursing Education and Continuing Education is involved in multiple campus-specific and ero ss-campus projects. Nursing education leadership at NYP seeks to develop a sustainable project management process and tracking system for the division that will enhance productivity by facilitating more efficient planning and execution of initiatives. NYP enlisted a Capstone team to work closely with the NYP Director of Nursing Education and Continuing Education to redesign their project management process. The team conducted comparative analyses, interviews with key stakeholders, surveys at similar hospitals and organizations that manage multiple projects, and a literature review. Using their findings, the team crafted a sustainable project management process. The team also delivered a report that yielded recommendations on managing e-learning modules, an education tracker, curriculum alignments, orientation e-learning, and equipment training requests.
Areas Of Impact
Capstone Year