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Capstone Projects
Reducing Cancellation and No-Show RatesThe Department of Orthopedic Surgery at Montefiore Medical Center services 100,000 patients annually, providing expertise in hip, knee, foot, ankle, shoulder, hand, and spinal care, as well as sports medicine and oncology. However, fluctuations in the …
Capstone Projects
Involving Municipalities in the Delivery of Education Programs in Mexico GEMUN: An Experiment in Education DelegationCONAFE, a federal institution created in 1971, seeks to generate greater educational access and increase retention/achievements in marginalized localities in Mexico. In order to advance the cooperative federalism approach to public service delivery, …
Capstone Projects
Improving the Discharge Process for Short Stay Surgical Urology PatientsThe Baker 15 unit at New York Presbyterian (NYP) is a short-stay surgical unit with an expected length of stay of less than 48 hours. The Capstone team focused on the surgical urological patients who make up more than 65 percent of the discharges. The …
Capstone Projects
Informing a Strategic Planning ProcessAchieve Mission is a national consulting firm committed to enhancing the impact of social sector organizations through leadership development and talent management. Following the fulfillment of its first strategic plan and a change in leadership, …
Stories
Alumni Voices: Razakh Abukar Abdirahman (MPA 2019)By Mikeala Sparks (MUP, International Development) Razakh was born in Mogadishu, Somalia (a region still under debate as to whether it is Somali or Ethiopian territory) and moved to the US during a refugee resettlement program in Seattle, WA. There, he …
Capstone Projects
REIMAGINING EMPLOYEE PERFORMANCE DEVELOPMENTBroadway for Arts Education (BAE) is a nonprofit organization that partners with the Broadway community and schools to bring transformative arts education programs to underserved youth around the world. BAE’s growing operation runs programs in New York, …
Capstone Projects
Ten-year Sustainability Master PlanCastle Village Owners, a five-building cooperative located in the Washington Heights neighborhood of Manhattan, is seeking to become a more environmentally sustainable campus. This objective was prompted by New York City’s Local Law 33 of 2018, which …
Capstone Projects
Feasibility of a Mixed-income, Fee-based Model for Older Adult Service DeliveryGoddard Riverside Community Center (Goddard) is a nonprofit multi-service agency whose mission is to support people by meeting their needs and aspirations through education, social services, community gathering, civic engagement, and advocacy. Goddard’s …
Capstone Projects
Measuring the Impact of Streetscape Changes on Bus ServiceMTA New York City Transit (NYCT) is a public agency in New York State that operates public transportation in New York City. The NYCT Department of Buses manages an extensive bus network serving the five boroughs. A unique challenge facing NYCT is that …
Faculty Profile
Milan ReedMilan has devoted her career to public service and advancing urban policy. She currently serves as a Senior Advisor in the Office of the New York City Deputy Mayor for Health and Human Services. In this role, she supports the City’s health portfolio, …
Publication
Housing the Next Million New Yorkers Near TransitNew York City has experienced four decades of population and housing growth since the 1970’s fiscal crisis, and needs continued growth to maintain its position as the nation’s leading center of commerce and culture, while generating tax revenue to support …
News
Student Spotlight: Jiayi Liu (MPA-PNP 2025)Jiayi Liu (MPA-PNP 2025), co-chair, Pan Asian Student Alliance Can you share a bit about yourself and tell us why you chose to attend a school of public service? I have always been fascinated by the way public systems shape our daily lives. Before Wagner, …
Capstone Projects
Identifying Barriers and Improving the Discharge Process at New York-Presbyterian Hospital ColumbiaNew York-Presbyterian Hospital Columbia (NYP Columbia) serves the tri-state area and is recognized as a world leader in health care. The Nursing Operations Department requested a Capstone team to evaluate the operations of five medical-surgical units in …
Capstone Projects
North ShoreLIJ Health SystemThe Department of Procurement and Contract Managements primary involvement in compliance involves conforming to the Health Insurance Portability and Accountability Act (HIPAA) of 1996. The HIPAA Privacy and Security Rules state that a covered entity is …
Capstone Projects
North ShoreLong Island Jewish Health SystemCompleting a project under the direction of senior leadership of the North ShoreLong Island Jewish Health System Quality Management Department, the administrative residents had the opportunity to determine why the compliance rate for smoking cessation …
Capstone Projects
Navigating the NYC Child Support SystemHer Justice is a nonprofit organization that provides free legal services to low-income women in NYC by recruiting and mentoring volunteer lawyers in family, divorce, and immigration law cases. Child support cases are among the most common in NYC Family …
Capstone Projects
Enhancing the Efficiency of Commuter Fleet Management The New York City Mayor’s Office of Management and Budget (OMB) is NYC’s chief financial agency. The OMB’s Citywide Savings Unit is responsible for implementing the Citywide Savings Program, which improves the efficiency of city services. Currently, more …
Webpage
Social Cost of Carbon in U.S. Policy-MakingOrganized by Noah Kaufman and Gernot Wagner. Thanks to Hewlett and Sloan Foundations as well as the Washington Center for Equitable Growth and Niskanen Center for generous support for this workshop, part of a series on the role of carbon pricing . (By …
Stories
Contemporary Issues in Nonprofit FinanceThere’s a common misperception floating around the public service sector: nonprofit managers have no idea how to run a business. While it may be tempting to attribute the tumultuous financial conditions of many nonprofits to poor management, Associate …
Capstone Projects
Childrens Hospital of New York- PresbyterianAt the Childrens Hospital of New York- Presbyterian (CHONY), the resident had the opportunity to work on various projects that were related to both the financial and operational aspects of the organization. The resident was involved in the Service …
Capstone Projects
ANALYZING CLIMATE CHANGE GOVERNANCE AND POLICY IN CAMBODIAThe World Bank’s Governance Global Practice supports client countries by helping them build capable, efficient, transparent, inclusive, and accountable institutions with the aim of eradicating extreme poverty and boosting shared prosperity. Cambodia is …
Alumni In Action
Danielle RosenCan you tell us a bit about your job responsibilities? As Director of Operations for the CAPC program, I oversee the day-to-day operations of our real estate development and related work. CAPC is the real estate development entity of New Jersey's largest …
Capstone Projects
SHIFTING PROCEDURES FROM INPATIENT TO OUTPATIENT SITESThe Department of Orthopedic Surgery at the NYU Langone Orthopedic Hospital conducts thousands of procedures annually, ranging from adult reconstructive surgery to surgical oncology. The Department enlisted a Capstone team to assist in its aim to provide …