Competencies for the Healthcare Services Management Specialization

Domain I:  Leadership

1.      The ability to manage teams, projects and people; to work in change-oriented healthcare organizations; and mentor a diverse and changing workforce.

2.      The ability to understand and apply legal and ethical principles to managerial and leadership decisions affecting healthcare organizations.

3.      The ability to align human resource capacity and human resource practices and processes with the strategic goals of an organization.

4.      The ability to hold people accountable to standards of performance and/or ensure organizational, professional and ethical compliance.

Domain II:  Process and Quality Management

5.      The ability to measure, monitor and improve safety, quality, access and system/care delivery processes in health care organizations.

 Domain III:  Understanding of, and Contribution to, the Health Care Policy Process

6.      The ability to assess population and community health needs from a public service perspective.

7.      The ability to examine social and behavioral determinants of health and understand how health systems can address the needs of vulnerable populations.

8.      The ability to understand how policy and delivery processes work, and to consider the demographic, cultural, political and regulatory factors involved in and influencing health policy and management decision-making.

Domain IV:  Critical Thinking, Problem-Solving and Strategic Decision-Making

9.      The ability to draw implications and conclusions to develop an evolving vision that results in organizational viability.

10.  The ability to use information systems and evidence-based management principles for problem-solving, strategic planning and decision-making and implementing and measuring change.

11.  The ability to synthesize evidence, and apply statistical, financial, economic and cost-effectiveness tools/techniques in organizational analysis.

12.  An understanding of health care financing and the ability to use financial analysis as a tool for organizational control.

13.  The ability to implement management practices that optimize workforce performance.

Domain V: Communication, Networking and Continuous Learning

14.  The ability to communicate and interact productively (via listening, speaking and writing) on matters of healthcare with a diverse and changing industry, workforce and citizenry.

15.  The ability to present convincingly to individuals and groups the evidence to support a point of view, position or recommendation.

16.   The ability to engage in continuous learning; to reflect on and assess one’s strengths and developmental needs; to seek feedback from others; and establish and sustain a professional development network.